Travellers Assurance Program with Oceania Cruises
Video: Heartfelt messages from the team onboard Oceania Cruises
Enjoy Total Peace of Mind
TRAVELLERS ASSURANCE PROGRAM
NO-PENALTY CANCELLATIONS + BEST PRICE GUARANTEE
Guests can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests who have paid in full may cancel up to 48 hours prior to their departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.
Additionally, consumers can book with confidence knowing that up to day of sailing, should there be another applicable Oceania Cruises public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price.
PROGRAM APPLICABILITY AND CONDITIONS:
- Once paid in full, cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
- Valid for all existing reservations for scheduled voyages departing in 2020, 2021, or 2022.
- Update – Now valid for all new reservations through July 31, 2020 for scheduled voyages departing through in 2020, 2021, or 2022.
- Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022
BEST PRICE GUARANTEE
- Valid for all bookings, sailings, and destinations
- Valid for all Oceania Cruises public, published, pricing and amenity-based promotions
- Promotion or Pricing Adjustment requests are subject to voyage and accommodation category availability at time of request
- Pricing adjustments after final payment date will be in the form of a shipboard credit, future cruise credit, or upgrade, at Oceania Cruises’ discretion
OCEANIA CRUISES’ NEW ENHANCED HEALTH, WELLNESS & SAFETY PROTOCOLS
Oceania Cruises is working hand in hand with the U.S. Centers for Disease Control and Prevention and federal governments globally to develop, implement and continually evolve industry-leading standards that will meet or exceed all requirements once those have been finalized by them. This current outline of standards covers all aspects of onboard and shoreside operations to ensure the continuous well-being of guests and crew.
BEFORE YOUR CRUISE
EXTENSIVE PRE-EMBARKATION HEALTH SCREENING
All guests will undergo extensive pre-embarkation health screening. Those considered at risk will undergo additional screening.
We constantly monitor the global health map and cancel or modify itineraries to impacted areas. We also prevent guests and crew who have recently traveled through high-risk locations from boarding.
SOCIALLY RESPONSIBLE CHECK-IN
Once it is time to start your voyage, we’ve designed an enhanced, staggered embarkation and check-in process for proper social distancing that also includes a new state-of-the-art touchless temperature screening. Embarkation terminals will be sanitized continuously, and terminals will be thoroughly sanitized and, where possible, fogged before and after each embarkation and debarkation.
SANITIZED & CERTIFIED VIRUS-FREE SHIPS
All ships are disinfected, evaluated, and certified as virus-free when they re-enter service. This service is performed by Sabre BioResponse, the world leader in decontamination services.
Photo: Couple onboard enjoying champagne
SAFE & HEALTHY ON BOARD
CONTINUOUS SHIP-WIDE DISINFECTION & DAILY FOGGING OF ALL STATEROOMS, SUITES, & PUBLIC SPACES
Our 24/7 prevention schedule will feature continuous disinfection of public areas and high-traffic touch points as well as daily fogging of all staterooms, suites, public spaces, and guest corridors. The fogging process utilizes a hospital-grade oxidant that is natural, safe, and non-toxic. Guest staterooms and suites will receive intensive microbial disinfection daily, which includes fogging of the entire space inclusive of bathrooms and closets.
ALL-NEW HOSPITAL-GRADE AIR FILTRATION SYSTEM
New, upgraded HVAC systems will incorporate the latest advances to be superior to those found in land-based resorts. Each ship will utilize fresh-air induction and be equipped with the highest-tier HEPA 13 hospital-grade filters for all accommodations and public spaces.
NO-TOUCH FOOD SERVICE SHIP-WIDE
No-touch food and beverage service is being implemented across all ships with service staff stationed ship-wide, including Terrace Café, Baristas, Horizons, and the Executive and Concierge Lounges. Of course, all guests will be required to engage in frequent handwashing and hand sanitizer will be prominently placed and easily accessible throughout the ship.
INCREASED SOCIAL DISTANCING THROUGH REDUCED CAPACITY
To provide even more space for responsible social distancing, Oceania Cruises has reduced shipboard guest capacity. Reduced seating in entertainment venues, smaller group sizes for shore excursions, culinary classes, and onboard activities, along with increased spacing in dining venues, provide for effective social distancing practices.